Refund policy

We accept unused items in their original packaging within 14 days of delivery. All returns are subject to a 10% restocking fee, and original shipping charges are non-refundable. We only accept returns on products purchased directly from ehamiltondesigns.com. For purchases made through a local shop or another online retailer, please refer to their return policy. 

Items that are used, damaged after delivery, or missing original packaging, as well as final sale items, sample sale items, and gift cards, are not eligible for return or refund. Ineligible items received will not be sent back. Visit your account or email orders@ehamiltondesigns.com with your order number and the item(s) you’d like to return, and we’ll send you a complimentary prepaid return label.

Damages and Issues
Please inspect your order upon receipt and contact us within 3 days of delivery, with photos, if an item arrives defective or damaged or if you receive the wrong item, so we can resolve it promptly. These items are not subject to a restocking fee.

Exceptions / Non-Returnable Items
Unfortunately, we do not accept returns on final sale and sample sale items or gift cards. 

Exchanges
After an order has been placed, it cannot be cancelled and we do not accept exchanges. If you would like a different item, including color, than the one you originally ordered, you will need to refer to our return policy above and place a new order for the desired product(s).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@ehamiltondesigns.com.